March 16th, 2026
Duplicate customer profiles are now a thing of the past. GoPet AI can detect and merge duplicate pet parent records in your CRM — so your customer data stays clean without manual cleanup.

What's new:
Automatic duplicate detection — When you open a customer profile, GoPet AI checks if another record exists with the same email or phone number and alerts you right away
Smart merge, not just delete — The merge consolidates everything: pets, invoices, boarding bookings, grooming appointments, loyalty points, coupons, queue entries, and emergency contacts all move to the surviving record
Intelligent pet handling — Pets with the same name are merged (including their notes, medical records, and feeding schedules), while pets with different names are simply re-linked to the primary profile
You choose the primary record — A side-by-side comparison lets you pick which record survives before anything is changed
Nothing lost — Loyalty points are combined, not overwritten. All history follows the merged record
How it works:
Open any customer profile in the CRM. If a potential duplicate is detected, a warning banner appears at the top. Review the comparison, confirm which record to keep, and merge. The duplicate is removed and all data is consolidated instantly.


March 16th, 2026
You can now import your past boarding records directly into GoPet AI — no manual re-entry needed.
This is especially useful if you're migrating from another system, a spreadsheet, or paper records and want your full booking history and customer profiles in one place.

What's new:
Dynamic CSV template — Download a template pre-filled with your exact room names and add-on columns, so there's no guesswork on formatting
Auto-creates CRM profiles — Pet parent and pet profiles are created automatically from your CSV rows
Smart duplicate matching — Existing customers are matched by email or phone number, and existing pets by name under the same owner, so nothing gets duplicated
Historical bookings — Imported bookings are logged as checked-out records, keeping your history clean and accurate
Clear error reporting — Any rows that couldn't be imported are flagged with specific reasons, and you can download a report of failed rows to fix and re-import
Works on mobile — The import flow is fully responsive

How to use it:
Go to Boarding → Calendar, click Import Data, download the template, fill it in, and upload. That's it.
March 6th, 2026
We've made it faster to get your existing pet data into GoPet AI — and added a key detail to every pet's profile.
All features below are now LIVE ✅
No more adding clients one by one.

Upload your existing customer and pet data using a simple file
Import multiple pet parents and their pets at the same time
Clean, guided UI walks you through the process step by step
Switching from another system? Bring your data over quickly
No manual re-entry for businesses with existing client lists
Get up and running faster on GoPet AI ✅
We built a fresh interface just for the import flow.
Clear instructions at every step
Easy to understand for non-technical staff
Reduces errors during data upload
A small but important addition to every pet profile.
Neutered / Not Neutered status is now part of the basic info section
Visible right away without digging through extra tabs
Useful for grooming, boarding, and vet records

Saves hours of manual data entry when onboarding
Makes migrating from old systems much smoother
Gives staff faster access to important pet health details
March 1st, 2026
We’ve rolled out a series of highly requested POS upgrades to improve cashier workflow, reporting accuracy, and overall usability.
All features below are now LIVE ✅

No more fixed dollar symbol.
POS currency icon now follows your Petcare Currency Settings
Fully aligned with your selected local currency
Cleaner invoices and register display
We’ve completely redesigned the cash register workflow.
Clicking “Open Register” opened a new separate window
If accidentally closed, staff had to reopen register
Opening amount was requested again
Reports could mismatch drawer cash totals ❌
Sales screen operates within the same main POS page
No more separate popup window
Cashiers can navigate safely without losing session
Opening cash amount remains correctly recorded
No duplicate register openings
Accurate register reporting ✅
This prevents confusion and eliminates register mismatches.
You can now manage drawer adjustments without closing the register.
➕ Cash In
➖ Cash Out
Add change float
Record expenses
Withdraw non-sales cash
Keep drawer totals aligned with reports
All transactions are:
Properly recorded
Included inside register reports
Reflected in real-time cash balance
Cashiers can now move between pages without closing their active register session.
Quickly find past transactions
Process refunds & exchanges
No need to close the register
See real-time cash status
Monitor cash in / cash out activity
View expected cash total anytime
Count drawer without ending session
Smooth navigation. No workflow interruption.
Rewards just became more powerful.
Customers earn points automatically from purchases
During checkout, cashier can select Redeem Points
System deducts available points as a payment method
Works independently from coupons
This creates:
Faster checkout
Better loyalty experience
Higher repeat purchases
Prevents accidental register reset
Eliminates cash mismatch issues
Improves cashier confidence
Speeds up daily operations
Makes loyalty system more usable
February 25th, 2026
Improved
We’ve rolled out a major upgrade to the Grooming Appointments Calendar
This update focuses on smoother scheduling, better visibility, and improved performance — especially for busy petcare teams 🐶🐱

✅ Calendar is now optimized for large displays (e.g. 4480 x 2520 resolution)
✅ More space = better visibility of bookings
✅ Cleaner layout for high-resolution monitors
Perfect for petcare centers using big screens at reception 💻
✅ Calendar now opens in Day View by default
This helps grooming teams:
Focus on today’s appointments
Reduce mis-clicks
Improve front desk workflow
No more limitations!
✅ You can now:
Change appointment date
Adjust time
Modify duration
Everything directly from the calendar — faster rescheduling for your customers 🔄

Managing bookings is now super smooth.
✅ Drag appointments to:
Change time
Move to another day
Reorganize your schedule quickly
Less clicking. More efficiency ⚡
✅ You can now assign or reassign a groomer easily from the appointment view.
This helps with:
Team management
Staff workload balancing
Avoiding double bookings
If you’re running grooming operations daily, this upgrade will make your workflow smoother and faster 💚
More improvements coming soon!
February 19th, 2026
We’ve made important improvements to how Stripe works inside GoPetAI to give pet care businesses more flexibility and control over their payments.

We no longer use Stripe Connect.
Instead, pet care businesses now:
🔐 Log in directly to your Stripe Dashboard
🔎 Find or generate your API Keys (Publishable Key & Secret Key)
📋 Copy & paste the API keys into GoPetAI Settings
This gives you:
Full ownership of your Stripe account
Direct control over your payment configuration
Cleaner and more transparent setup
You can now choose to use:
🧪 Stripe Test API keys to simulate transactions
🚀 Switch to Live API keys when ready
This allows you to:
Test invoice payment flow
Ensure everything runs smoothly
Train your team before activating live payments
Go live only when you’re fully confident 💪

We’ve also fixed and enhanced the Stripe invoice payment function:
💳 When a pet parent completes payment via Stripe
⚡ Invoice automatically updates to Paid
🔄 Real-time sync between Stripe and GoPetAI
❌ No more manual status updates
This helps reduce cashier errors and keeps your reports accurate.

More flexibility & control
Safer testing environment
Better accounting accuracy
Less manual work for staff
Smoother experience for pet parents 🐾
If you need help locating your Stripe API keys or setting up test mode, just reach out — we’ll guide you step by step.
February 15th, 2026
We’ve added a powerful privacy upgrade to help pet businesses better protect customer information.

Petcare businesses can now restrict customer details based on staff roles.
Staff members without CRM access will no longer see customer information in key daily workflows.
If a staff role does NOT have CRM permission, they won’t see customer details inside:
🧾 Invoices
🏨 Pet Boarding
✂️ Pet Grooming
POS Retail
This means front desk assistants, groomers, or handlers can continue doing their tasks without accessing sensitive customer data.
Protects customer privacy and personal data
Reduces risk of data misuse or leakage
Gives business owners better control over staff permissions
Helps you stay aligned with data protection best practices
Simply assign staff roles and disable CRM access for roles that shouldn’t view customer info.
GoPetAI will automatically hide the data in the areas above.

February 7th, 2026
Managing pet medical records is now much more powerful and flexible!

You can now:
Attach vaccination card images or documents directly in the Pet Profile
Add and track vaccination expiry dates
Keep all records organised and easy to access 💉

New enhancements added:
✏️ Edit anytime – Click the pencil icon to update any medical record
🗑️ Delete safely – Remove records with confirmation to avoid mistakes
📎 Replace attachments – Upload a new file when editing records
We’ve added Palestine to the country list 🇵🇸

More improvements coming soon. Thanks for growing with GoPetAI ❤️
January 17th, 2026
We’ve got a fresh update for GoPet AI users — pet grooming appointments are now supported in your petcare booking system.

You can now:
Enable grooming services in your petcare booking
Let customers check grooming availability in real time
Accept grooming appointments just like normal bookings
It’s super simple:
Turn on grooming in your booking setup
Share your petcare booking link with your customers
Customers choose grooming, see available slots, and book instantly

No back-and-forth. No WhatsApp overload. Everything is handled in one place.
Fewer manual enquiries about grooming slots
Better customer experience (they see availability instantly)
More bookings with less admin work
Perfect for pet shops, grooming salons, boarding + grooming businesses, or full-service petcare centres.
If you already have a GoPet AI booking page, just share your booking link with your customers and start accepting grooming bookings today.
More improvements coming soon — we’re building this together with you.
December 21st, 2025
New
We’re excited to introduce our Free Vet Queue System, built specifically for modern veterinary clinics to manage patient flow smoothly — no cost, no limits 🎉
Show live queue updates on waiting room screens:

Now serving pet name
Assigned room
Vet name
Estimated waiting time
Clear and readable from across the room 👀
Pet parents can:
Scan a QR code or open a link
Check in from their phone
Track their queue position in real time
Works instantly on iOS & Android browsers.

Automatic alerts when:
Their turn is coming up
They are being called
There are delays
Reduces stress and improves the waiting experience ❤️

Create multiple consultation rooms
Assign vets to specific rooms
Call patients with one click
Perfect for busy clinics.

1️⃣ Pet parent checks in via QR or link
2️⃣ Queue number & wait time assigned automatically
3️⃣ Vet calls next patient
4️⃣ TV screen + mobile notification alerts the pet parent
That’s it — no complicated setup 🙌
✨ Perfect for small clinics.
This is queue management made simple — and completely free.