Building trust starts before a customer makes a booking.

Many pet parents want to read your business policies before confirming a reservation, but creating professional terms and conditions can be time-consuming. GoPet AI now helps you solve that in just a few clicks.

You can now automatically generate and publish essential policies directly on your online booking page. Customers will be able to review your terms before submitting a booking request, helping reduce disputes and setting clear expectations.

What's Included

✅ Privacy Policy
Protect customer data with a professionally generated privacy policy.

✅ Cancellation & Refund Policy
Clearly communicate your cancellation rules and refund policy.

✅ Pet Boarding Terms
Includes important boarding policies such as:

• Pet abandonment

• Emergency veterinary treatment authorization

• Vaccination requirements

• Owner responsibilities

• Liability and risk acknowledgement

✅ Pet Grooming Terms
Includes common grooming policies such as:

• Groomer's right to refuse service

• Emergency treatment authorization

• Matting and shaving consent

• Behavioral and safety policies

• Liability acknowledgement

How to Enable

If you're a GoPet AI subscriber:

1. Go to Dashboard → Marketing → Terms

2. Generate your policies with one click.

3. Enable the policies you want to display.

4. Your terms will automatically appear on your online booking page before customers complete their booking.

This helps your business stay professional, transparent, and gives pet parents more confidence when booking online.

We're committed to helping you grow your pet business—not just manage it.

That's why we've enhanced the Marketing module by bringing together Bookings, Rewards, and Marketing Analytics in one place.

✨ What's New?

🎁 Booking + Rewards

Your booking experience is now better integrated with your rewards program, making it easier to encourage repeat customers and build loyalty.

📊 Marketing Dashboard

Visit Dashboard → Marketing to access valuable insights about your booking page performance, including:

• Total booking page traffic

• Booking performance

• Traffic sources by channel

• Where your visitors come from

• Device types (Desktop, Mobile & Tablet)

• How visitors access your booking page

These are the key metrics marketers use to understand customer behavior and improve conversion rates.

🚀 More Marketing Features Coming Soon

This is just the beginning. We're continuously improving GoPet AI to help you attract more customers, increase bookings, and grow your business.

Watch this space—more sales and marketing features are on the way! 💚

You can now give pet parents the option to leave a tip directly on your booking page.

When a pet parent makes a booking, they can add a tip during checkout. The tip is processed together with their Stripe payment and is automatically added as a separate line item on the invoice for easy record keeping.

What's New

• 💝 Allow pet parents to leave a tip during booking checkout.

• 🧾 Tips automatically appear as a separate line item on the invoice.

• ⚙️ Easily enable or disable this feature in Settings → Booking Page (gopetai.com/dashboard/settings#booking-page).

• ✨ Give customers a simple way to show appreciation for your team while keeping invoices organized.

Refer to our guide: https://gopet-ai.gitbook.io/help/business-settings/booking-page-settings/how-to-enable-the-tipping-feature

Running a busy boarding facility just got easier! You can now record Drop-off and Pick-up Times for every boarding booking, helping your team better estimate when pet parents will arrive and making daily scheduling much more organized.

✨ What's New?

🕒 Boarding Drop-off & Pick-up Times

You can now set and manage:

• Drop-off Time

• Pick-up Time

Need to make a change? You can edit the drop-off and pick-up times directly from the dashboard using the inline edit (✏️) button—no need to open the full booking.

📅 Smarter Boarding Calendar

We've also made the boarding calendar more convenient:

• 👀 Hover over any booking to instantly view booking details.

• 🏠 Filter bookings by room to quickly find the bookings you need.

• ✏️ Edit drop-off and pick-up times directly from the booking detail

💚 Why You'll Love It

• Better estimate pet parent arrival and collection times.

• Easily update times directly from the dashboard.

• View booking information faster with calendar hover previews.

• Filter your calendar by room for improved scheduling.

You asked for more control over bookings before customers pay — and it's now available!

With the new Booking Approval feature, you can review and edit bookings before sending customers their payment request.

Note: This feature is currently available for Boarding bookings only.

How it works

1. Customer submits a booking through your online booking page.

2. The booking will be marked as Pending Approval.

3. Review and edit the booking if needed (services, dates, pricing, add-ons, etc.).

4. Approve the booking once everything looks correct.

5. An invoice is automatically created and sent to your customer.

Payment Options

💳 Stripe

If Stripe is connected to your account:

• Customers receive an email with a secure payment link.

• Once payment is completed, you'll receive a payment notification.

• The invoice is automatically marked as Paid.

📱 QR Payment

If you have QR Payment enabled:

• Customers can make payment using your QR code.

• After confirming you've received the payment, simply update the invoice payment status manually.

Enable Booking Approval

To start using this feature, enable it in your Dashboard:

Settings → Booking Page
https://www.gopetai.com/dashboard/settings#booking-page

Why you'll love it

• ✅ Review every booking before requesting payment.

• ✅ Make changes to dates, services, pricing, or add-ons before confirming.

• ✅ Avoid invoice adjustments after customers have already paid.

• ✅ Give your team more control over the booking process.

This feature is especially useful if you need to verify availability, adjust pricing, or confirm booking details before accepting a reservation.

Give your booking page a look that matches your brand.

What's new?

• 🎨 Choose your own brand color for the online booking page.

• 🌐 Add your website link.

• 📘 Add your Facebook page.

• 📸 Add your Instagram profile.

• 🐦 Add your X (Twitter) profile.

These updates help you create a more professional booking experience while making it easier for customers to connect with your business online.

We've made several improvements to streamline your daily workflow based on your feedback.

✅ Faster Boarding Checkout

• Added a Skip All button during boarding checkout, allowing your pet care team to skip all confirmation checkboxes with a single click.

• You can now update the payment status directly during checkout, so there's no need to open the invoice afterward.

🔍 Easier Breed Selection at pet care booking page

Finding the right breed is now much faster for pet parent.

• Simply start typing the breed name, and matching options will appear automatically.

• This makes it easier to select breeds without scrolling through a long list.

📅 Improved Invoice Sorting

Need to find invoices for future bookings?

• Click the Date column header in the invoice table to sort invoices by date, making it easier to locate bookings created well in advance.

💡 Pro Tip

To view all boarding bookings in chronological order, use the Boarding List page. It's the easiest way to manage upcoming boarding reservations by month.

You can now easily control when invoices are created and when they are due for both Boarding and Grooming bookings.

🐾 Boarding Bookings

• Customize invoice details directly when creating a new boarding booking.

• Easily adjust invoice information before confirming the booking.

✂️ Grooming Appointments

• The same invoice customization experience is now available for grooming appointments.

• Create invoices that match your business workflow without extra manual edits.

🐈 Pet care Booking Page

• Added default invoice settings in Settings → Booking Page.

• Configure your preferred invoice options once, and they'll automatically apply to new bookings.

• Reduce repetitive data entry and keep invoicing consistent across your business.

All new Boarding and Grooming bookings will automatically use your selected Invoice Date and Due Date, helping you save time and keep invoicing consistent.