Duplicate customer profiles are now a thing of the past. GoPet AI can detect and merge duplicate pet parent records in your CRM — so your customer data stays clean without manual cleanup.

What's new:

• Automatic duplicate detection — When you open a customer profile, GoPet AI checks if another record exists with the same email or phone number and alerts you right away

• Smart merge, not just delete — The merge consolidates everything: pets, invoices, boarding bookings, grooming appointments, loyalty points, coupons, queue entries, and emergency contacts all move to the surviving record

• Intelligent pet handling — Pets with the same name are merged (including their notes, medical records, and feeding schedules), while pets with different names are simply re-linked to the primary profile

• You choose the primary record — A side-by-side comparison lets you pick which record survives before anything is changed

• Nothing lost — Loyalty points are combined, not overwritten. All history follows the merged record

How it works:

Open any customer profile in the CRM. If a potential duplicate is detected, a warning banner appears at the top. Review the comparison, confirm which record to keep, and merge. The duplicate is removed and all data is consolidated instantly.