Changelog

Running a pet care business means trusting a lot of moving parts — staff logins, password resets, and every automated email GoPet AI sends on your behalf. Until now, if something felt off, there was no easy way to check. Not anymore.

🗂️ New: Log Activity

A new Log Activity page gives owners a complete, searchable record of what's happening in their account — visible only to you, the business owner.

• Access Log — every login and role/permission change, with who did it and when.

• Email Log — every email GoPet AI sends on your behalf (invoices, booking confirmations, staff invites, quotations, and more), with its delivery status: sent, delivered, delayed, or bounced.

• View exactly what was sent — click into any email and see the real content your customer received, no guessing required.

• Bounced emails now also show up as a notification in your dashboard bell, so you don't have to go looking for delivery problems — we'll tell you.

Find it in your sidebar under Dashboard → Log Activity, right below Partner Circle.

✉️ Fixed: clearer help when an invoice email won't send

Previously, sending an invoice to a mistyped or bounced email address just threw a generic error — dead end. Now:

• If an email looks incomplete or invalid, we tell you plainly and let you fix it on the spot.

• If delivery genuinely fails (bad address, bounced, no longer active), a popup explains what happened and gives you a one-tap Update email button that opens the customer's info right there.

With these updates, you get real visibility into your account's activity and a much smoother recovery path when an email doesn't go through. 🐾

If a stay was longer than any single room's open availability, GoPet AI used to reject it outright — even when you genuinely had the space, just split across two rooms. Not anymore.

For petcare businesses:

• New toggle: Split Room Bookings, under Marketing → Booking Page → Boarding Reservations

• When enabled, if no single room is free for the whole stay but two rooms of the same type are (e.g. two Standard Suites), GoPet AI books it as one stay with a single mid-stay room transfer — instead of "not available"

• On your online booking page, this happens automatically — the pet parent just sees their stay confirmed as requested, nothing extra to explain

• When your staff create a booking manually and a split is the only way to fit it, they see the suggested split clearly (both rooms, transfer date) and must accept it — it's never applied without your team knowing

• Every split booking is flagged with a Room Transfer badge — in the booking list, the calendar, the CRM profile, and check-in/check-out — so it's never mistaken for two separate bookings

• On the transfer day, your boarding calendar shows an unclaimed task any staff member can claim, so the move never falls through the cracks

For your customers:

• No change on their end — if their stay needs a split, it's handled behind the scenes and they just see one normal, confirmed booking

Off by default — turn it on from Booking Page settings whenever you're ready.

Find Out More About Split Room Bookings

We’ve improved Self Check-In + Boarding Intake based on your feedback — making it easier for pet parents to provide the right information and arrange their pets’ stay before arriving.

💰 Add-On Services Now Show Pricing

Pet parents can now see the price of each add-on service when completing the intake form.

This gives customers better transparency and helps them understand the potential cost before submitting their preferences.

🐶🐱 Support for Multiple Pets

Have multiple pets staying at the same time? No problem.

Pet parents can now manage multiple pets within the same check-in experience, making the process much easier for families with several pets.

🏠 Let Pet Parents Arrange Their Pets

Pet parents know their pets better than anyone.

For example, if a family has 8 pets staying across 4 rooms, they may already know which pets are comfortable staying together and which pets should have their own space.

With the improved intake flow, pet parents can suggest how they would like their pets to be grouped and arranged across rooms.

This gives them more control while helping your team understand their preferences before check-in.

👀 Suggestions Appear at Check-In

After the pet parent submits the form, their room arrangement and add-on preferences will appear for your team during check-in.

Your staff can review the suggestions and make any necessary adjustments based on availability, safety, or your business policies.

✅ Nothing Is Automatically Added to the Invoice

The customer's selections are suggestions, not final charges.

Room arrangements and add-on services will not automatically be applied to the invoice.

Your petcare team will review and confirm everything first. Once confirmed, the appropriate services can be added to the booking and invoice.

💚 Why You'll Love It

• 💰 Show add-on pricing upfront for better transparency

• 🐾 Support families with multiple pets

• 🏠 Let pet parents suggest their preferred pet/room arrangements

• 👀 Give staff all the information before check-in

• ✅ Keep final approval with the petcare team

• 🧾 Prevent unconfirmed services from being added to invoices

Less back-and-forth. Better preparation. A smoother check-in for both pet parents and your team. 🐾

Good news — you don't need to keep a browser tab open (or hunt for a bookmark) to use GoPet AI anymore. You can now install it like a regular app, straight to your phone's home screen or your computer's desktop.

Here's what's new:

• One-tap install. Head to your dashboard, the admin console, or your booking page, and you'll see a little prompt asking if you want to install. Say yes, and boom — you've got a real icon, opens full-screen, no browser clutter.

  

• Your booking page, your brand. If your customers install your booking page, they'll see your business name and logo on their home screen — not ours. It's your app, basically.

  

• Notifications that actually reach you. Flip on notifications from the bell icon in your dashboard and you'll get pinged the second a new form comes in or someone checks into your queue — even if the app's closed. No more refreshing the tab every five minutes.

  

• A bit more forgiving on bad Wi-Fi. If a customer's connection drops mid-upload while sending a pet photo or vaccination doc, we'll quietly retry it in the background once they're back online instead of just losing it.

Heads up on offline use: you'll still need internet for bookings, payments, and most of the everyday stuff — that part isn't offline yet. What's live today is the install experience, notifications, and those smarter retries for photo/document uploads. Full offline mode is something we're looking into down the road.

Give it a try and let us know what you think! 🐾

Managing your boarding schedule just got easier.

You can now sync your GoPet AI boarding bookings with Google Calendar and view your boarding schedule alongside your other events.

✨ What's New

• 📅 Google Calendar integration for Boarding

• 🔄 Auto-sync when a new boarding booking is created

• 🔁 Manual sync whenever you need to refresh your calendar

• 👀 View your boarding schedule directly in Google Calendar

⚠️ Current Limitations

This is our first version of the integration:

• One organization can connect to one Google Calendar

• Multiple individual calendars are not supported yet

• Grooming calendar sync is not available yet

We're working on expanding the integration to support more flexible calendar setups.

Settings → Integrations → One connected boarding schedule. 🐾

You can now turn your regulars into paying (or free-tier) members — with recurring perks, discounts, and their own membership card.

For petcare businesses:

• Create membership tiers your way: free, one-time payment, recurring subscription (via Stripe), or auto-qualify by lifetime spend

• Attach benefits to each tier — a % discount, a specific perk (like a free nail trim), or bonus points — scoped to boarding, grooming, or products

• Bulk-enroll your entire existing customer list into a free tier in one click

• Onboard members yourself from the dashboard — take cash on the spot or send a Stripe payment link, with an invoice created automatically either way

• Upgrade or downgrade a member's plan at any time, from the dashboard or on their behalf

• Track active members, recurring revenue, and cancellations from a new Membership page under Marketing

For your customers:

• Browse and join membership plans right from your booking page's Rewards tab

• Get a personal membership number and a premium member card showing their points, tier, and renewal date

• Switch or cancel their own plan anytime — no need to call in

Full walkthrough: Petcare Owner Guide — Membership Program

Also in this release

• Marketing Overview now shows a New Members stat card, tracking membership signups alongside your traffic and booking metrics

• CRM: paying members now stand out with a gold membership badge on their profile card, so staff can spot them at a glance

• Added bulk select + delete for coupons on the Rewards page

Have feedback on Memberships? Reply below or reach out to support — we're actively iterating on this feature.

Running a boarding business during busy weekends, holidays, or late pickups often means additional staffing and operating costs. With our new Holiday Rates feature, you can now automate these extra charges and ensure every booking is priced accurately.

What's New

You can now configure three types of boarding surcharges from Boarding → Rooms → Holiday Rates:

• 🎄 Holiday Rates – Charge extra on specific dates or holiday periods.

• 🌙 Weekend Rates – Automatically apply surcharges for Saturday and Sunday stays.

• ⏰ Extended Care Fees – Automatically charge for late pickups based on your configured pickup policy.

Flexible Pricing

Each surcharge can be configured as:

• Fixed amount (e.g. +$25)

• Percentage of the booking price (e.g. +15%)

You can also choose whether the surcharge applies:

• Per Room – One surcharge for the entire booking.

• Per Pet – Automatically multiplied by the number of pets.

Automatic Price Calculation

Applicable surcharges are automatically added during booking for both:

• Staff creating bookings in GoPet AI

• Customers booking through your online booking page

Customers will see the complete pricing breakdown before confirming their booking, helping avoid unexpected charges at checkout.

Smarter Extended Care

Extended care fees can also be calculated during checkout based on the pet's actual pickup time.

You can configure whether late pickup is measured against:

• Your business closing time, or

• A dedicated last pickup time

Staff can review, apply, or waive the suggested fee before completing checkout.

Holiday Rates helps boarding businesses capture additional revenue automatically while providing transparent pricing for both staff and pet parents.

Say goodbye to paper forms and disconnected data (google forms). You can now create fully customised digital forms that automatically connect with your CRM, bookings, agreements, and customer records—all within GoPet AI.

Whether you run a boarding facility, grooming salon, daycare, training centre, or veterinary clinic, you can build forms that match your workflow without writing any code.

🎨 Build Forms with a Drag & Drop Editor

Create unlimited forms from Dashboard → Documents → Forms using our visual drag-and-drop builder.

Design forms with:

• Multi-step pages

• Drag-and-drop field ordering

• Mobile-friendly layouts

• Custom branding with your logo and brand colours

No coding required.

🏨 Boarding, Grooming & Digital Agreements

Build forms with booking-specific fields for boarding and grooming, including check-in/check-out dates, rooms, services, packages, and add-ons. You can also drag and drop active digital agreements—such as Boarding Agreements, Grooming Agreements, Terms & Conditions, Liability Waivers, and Medical Consent forms—so customers can review and sign everything in one place.

Each form includes a unique shareable link (e.g. gopetai.com/f/meow), making it easy to send via WhatsApp, email, QR codes, social media, or your website.

📋 Ready-to-Use Templates

Get started in minutes with built-in templates.

🏨 Self Check-In + Boarding Intake

Choose from three simple check-in options:

• I have a booking – Find an existing booking using the Booking ID, Invoice Number, Phone Number, or Email.

• I'm a returning customer – Retrieve customer and pet details using a phone number or email, then create a new booking instantly.

• I'm new here – Complete the registration form and create a new booking with all details automatically saved.

Other Templates

• Meet & Greet

• Grooming Intake Form

• Customer Feedback

• Enquiry Form

More templates will continue to be added.

🔄 Connected to Your Workflow

Every submitted form automatically becomes part of your GoPet AI workflow.

Submitted data can:

• Create or update Pet Parents

• Create or update Pet Profiles

• Save completed agreements

• Prepare booking information

• Keep your CRM up to date

No duplicate data entry. No paper forms. Just one connected workflow from customer submission to booking and payment.

This release lays the foundation for a more flexible digital forms experience, helping pet care businesses automate customer onboarding, streamline check-ins, and manage every interaction from a single platform. 🐾